Last Updated: Dec 03, 2015 Views: 1254
Once you have collected your keys for accommodation the booking fee payment is reserved and credited against your final instalment of accommodation rent. For your final rent instalment, shown on your Licence Agreement and on your rent invoice, you will need to deduct your booking fee from your final instalment and this will be the amount you are due to pay.
If you have overpaid your rent you are able to request a refund online by submitting the Refund Request Form.
You may also would like to read the question ‘How much are my termly instalments?’.
If you would like to cancel your booking before you have collected the keys for accommodation please read ‘What are the charges for cancelling a room or allocation?’.