Last Updated: May 22, 2018     Views: 41

You can report maintenance issues quickly and easily online using our online bespoke Fix Flo maintenance reporting tool.

If your query is urgent, during office hours (9.15am until 5pm Monday to Friday) please call The Accommodation Centre Team on +44(0)1895 267900  

Out of hours please contact Brunel University Security on +44 (0)1895 255786

Maintenance requests are categorised as follows:

 

Category

Criteria

Next Steps

Priority 1

Emergency Repairs

Any defect resulting in any one of the following:

  1. risk of danger to the health, safety and security of an occupier at the property; or

  2. risk of danger to the health, safety and security of a third party at the property; or

  3. a defect that affects the structure of the property.

Make safe as soon as practically possible and normally within 24 hours of notification.

Priority 2

Urgent Repairs

A defect that relates to any of the following and makes the property uninhabitable:

  1. the exterior of the property; or

  2. the installations in the property for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences); or

  3. heating or hot water.

Where possible these issues will be dealt within three working days of notification.

Priority 3

Non Urgent Repairs

Any other defect.

Will be dealt with as soon as is reasonably practicable and in any event within 28 days.

 

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