Last Updated: Nov 23, 2023 Views: 1224
It's difficult to know what to do when something goes unexpectedly wrong in the property you reside. What is actually deemed an emergency? Who should you call? What should you do? To assist you to take the right course of action as quickly as possible, we have produced the below overview guide. After you have taken your emergency course of action, please report all maintenance issues with our maintenance reporting tool FixFlo.
|
Situation |
Is this an emergency? |
Who do I call? |
Comments |
|
No heating |
Depends on the time of year and circumstances |
out of office hours
|
|
|
No hot water |
No |
Please use our maintenance reporting tool FixFlo |
If an office is closed for an extended period of time (Christmas), contact Brunel University Security |
|
No power supply |
Yes, if there is a total loss of power in the property which doesn’t extend to neighbours |
out of office hours |
Check:
|
|
Gas leak |
Yes |
National Grid |
Emergency helpline on 0800 111 999
|
|
Carbon Monoxide alert |
Yes |
out of office hours |
Do:
|
| Fire |
Yes |
Fire Service |
Emergency number 999
(Following this you must contact us by telephone to inform Brunel Student Lettings or out of office hours Brunel University Security) |
|
No water supply |
Yes, if there is no running water at all |
out of office hours |
Check: Your supplier to establish if there is known issue |
|
Plumbing leaks |
Yes, if it cannot be contained and it is causing damage |
out of office hours |
Do:
|
|
Roof leaks |
Yes, if the leak is causing major damage or is affecting an electrical fitting |
out of office hours |
|
|
Roof damage |
Yes, if hazardous to people or the property |
out of office hours |
|
|
Gutters/downpipes |
No, unless water is entering the building causing major damage or if hazardous to people or the property |
out of office hours |
|
|
Blocked sink, basin, bath etc. |
No |
Please use our maintenance reporting tool Fix Flo |
Normally, as the Residents you are held accountable unless the blockage was not caused by you |
|
Blocked toilet |
Yes, if there is only one toilet in the property |
out of office hours |
Normally, as the Residents you are held accountable unless the blockage was not caused by you |
|
Drains |
Yes, if there is damage being caused |
out of office hours |
|
|
Locks/doors |
Yes, if you are unable to secure the property (and/or access the property depending on the circumstances) or have lost your keys |
Police if the crime has been committed, please note a crime reference. Then out of office hours
|
Normally, as the Residents you are held accountable unless the damage/ issue was not caused by you |
|
Broken windows |
Yes, if you are unable to secure the property |
Police if the crime has been committed, please note a crime reference. Then out of office hours
|
Normally, as the Residents you are held accountable unless the damage/ issue was not caused by you |
Please note that if an emergency call out is arranged and the contractor finds the issue not to be an emergency and could have been dealt with during our normal office hours, you may be responsible for the cost. Please check with Brunel Student Lettings for specific details.
Any emergencies should be reported immediately to your Brunel Student Lettings (during office hours; 9am to 4:45pm, Monday to Friday) on 01895 267900 or out of office hours please contact Brunel University Security on 01895 255786 and the relevant emergency department depending on the circumstances.