Last Updated: Oct 02, 2018     Views: 48

It's difficult to know what to do when something goes unexpectedly wrong in the property you reside. What is actually deemed an emergency? Who should you call? What should you do? To assist you to take the right course of action as quickly as possible, we have produced the below overview guide. After you have taken your emergency course of action, please report all maintenance issues with our maintenance reporting tool FixFlo.

Situation

Is this an emergency?

Who do I call?

Comments

No heating

Depends on the time of year and circumstances

Brunel Student Lettings or

out of office hours 

Brunel University Security

No hot water

No

Please use our maintenance reporting tool FixFlo

If an office is closed for an extended period of time (Christmas), contact Brunel University Security

No power supply

Yes, if there is a total loss of power in the property which doesn’t extend to neighbours

Brunel Student Lettings or

out of office hours 

Brunel University Security

Check:

  • The fuse board
  • Neighbouring properties
  • Your supplier to establish if there is a known fault

Gas leak

Yes

National Grid

 Emergency helpline on 0800 111 999

Carbon Monoxide alert

Yes

Brunel Student Lettings or

out of office hours 

Brunel University Security

Do:

  • Turn off all appliances
  • Open windows (ideally)
  • Leave the premises
  • Go immediately to your local Accident and Emergency department if you think you have been exposed to high levels of carbon monoxide
Fire

Yes

Fire Service

Emergency number 999

(Following this you must contact us by telephone to inform Brunel Student Lettings or out of office hours Brunel University Security)

No water supply

Yes, if there is no running water at all

Brunel Student Lettings or

out of office hours 

Brunel University Security

Check:

Your supplier to establish if there is known issue

Plumbing leaks

Yes, if it cannot be contained and it is causing damage

Brunel Student Lettings or

out of office hours 

Brunel University Security

Do:

  • Turn the water off
  • Be careful if the leak is through or near any electrical fittings
  • Alert the neighbours if water is leaking from their property

Roof leaks

Yes, if the leak is causing major damage or is affecting an electrical fitting

Brunel Student Lettings or

out of office hours

Brunel University Security

Roof damage

Yes, if hazardous to people or the property

Brunel Student Lettings or

out of office hours 

Brunel University Security

Gutters/downpipes

No, unless water is entering the building causing major damage or if hazardous to people or the property

Brunel Student Lettings or

out of office hours

Brunel University Security

Blocked sink, basin, bath etc.

No

Please use our maintenance reporting tool Fix Flo

Normally, as the Residents you are held accountable unless the blockage was not caused by you

Blocked toilet

Yes, if there is only one toilet in the property

Brunel Student Lettings or

out of office hours 

Brunel University Security

Normally, as the Residents you are held accountable unless the blockage was not caused by you

Drains

Yes, if there is damage being caused

Brunel Student Lettings or

out of office hours 

Brunel University Security

 

Locks/doors

Yes, if you are unable to secure the property (and/or access the property depending on the circumstances) or have lost your keys

Police if the crime has been committed, please note a crime reference. Then 

Brunel Student Lettings or

out of office hours 

Brunel University Security.

Normally, as the Residents you are held accountable unless the damage/ issue was not caused by you

Broken windows

Yes, if you are unable to secure the property

Police if the crime has been committed, please note a crime reference. Then

Brunel Student Lettings or

out of office hours 

Brunel University Security.

Normally, as the Residents you are held accountable unless the damage/ issue was not caused by you


Please note that if an emergency call out is arranged and the contractor finds the issue not to be an emergency and could have been dealt with during our normal office hours, you may be responsible for the cost. Please check with Brunel Student Lettings for specific details.

Any emergencies should be reported immediately to your Brunel Student Lettings (during office hours) or out of office hours please contact Brunel University Security and the relevant emergency department depending on the circumstances.

 

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