The Residents who lock themselves out of their Property and who need to regain access outside normal office hours may seek assistance from the Security Office at Brunel University London; during normal office hours may seek assistance from the Student Living Team. Identification must be produced and such requests for assistance will not take priority over other duties of the University Staff.
Unless the Resident is locked out because of a malfunction of the locking mechanism due to no fault of the Resident, there will be a standard charge of £25 for this service, which will be added to the Resident’s University account and will be payable within seven days of the Resident being notified of the charge.
