Last Updated: Jun 06, 2020 Views: 1100
You can report maintenance issues quickly and easily online using our online bespoke FixFlo maintenance reporting tool.
If your query is urgent, during office hours (9am until 4:45pm Monday to Friday) please call The Accommodation Centre Team on +44(0)1895 267900
For an emergency out of hours please contact Brunel University London Security on +44 (0)1895 255786
Maintenance requests are categorised as follows:
Category |
Criteria |
Next Steps |
Priority 1 Emergency Repairs |
Any defect resulting in any one of the following:
|
Make safe as soon as practically possible and normally within 24 hours of notification. |
Priority 2 Urgent Repairs |
A defect that relates to any of the following and makes the property uninhabitable:
|
Where possible these issues will be dealt within five working days of notification. |
Priority 3 Non Urgent Repairs |
Any other defect. |
Will be dealt with as soon as is reasonably practicable and in any event within 28 days. |
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