How do I report a maintenance issue in an off-campus property during my stay?

Last Updated: Jun 06, 2020 Views: 1018

You can report maintenance issues quickly and easily online using our online bespoke FixFlo maintenance reporting tool.

If your query is urgent, during office hours (9am until 4:45pm Monday to Friday) please call The Accommodation Centre Team on +44(0)1895 267900

For an emergency out of hours please contact Brunel University London Security on +44 (0)1895 255786

Maintenance requests are categorised as follows:

Category	Criteria	Next Steps
Priority 1 Emergency Repairs	Any defect resulting in any one of the following: risk of danger to the health, safety and security of an occupier at the property; or risk of danger to the health, safety and security of a third party at the property; or a defect that affects the structure of the property.	Make safe as soon as practically possible and normally within 24 hours of notification.
Priority 2 Urgent Repairs	A defect that relates to any of the following and makes the property uninhabitable: the exterior of the property; or the installations in the property for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences); or heating or hot water.	Where possible these issues will be dealt within five working days of notification.
Priority 3 Non Urgent Repairs	Any other defect.	Will be dealt with as soon as is reasonably practicable and in any event within 28 days.