You can report maintenance issues quickly and easily online using our online bespoke FixFlo maintenance reporting tool.
If your query is urgent, during office hours (9am until 4:45pm Monday to Friday) please call The Student Living Team on +44(0)1895 267900
For an emergency out of hours please contact Brunel University London Security on +44 (0)1895 255786
Maintenance requests are categorised as follows:
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Category
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Criteria
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Next Steps
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Priority 1
Emergency Repairs
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Any defect resulting in any one of the following:
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risk of danger to the health, safety and security of an occupier at the property; or
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risk of danger to the health, safety and security of a third party at the property; or
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a defect that affects the structure of the property.
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Make safe as soon as practically possible and normally within 24 hours of notification.
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Priority 2
Urgent Repairs
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A defect that relates to any of the following and makes the property uninhabitable:
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the exterior of the property; or
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the installations in the property for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences); or
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heating or hot water.
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Where possible these issues will be dealt within five working days of notification.
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Priority 3
Non Urgent Repairs
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Any other defect.
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Will be dealt with as soon as is reasonably practicable and in any event within 28 days.
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