Q. If I have a problem with any of the facilities in my room, who can I contact?

If you are having problems with you heating or any other maintenance issue in your room/kitchen, you are first required to do these following steps first:

Step 1          Register your device on the Connect Portal

Step 2          Connect to Wifi@Brunel

Step 3          Download the Planon App from your App Store

Step 4          Open the app and sign in manually using the domain name

                        https://brunel-prod.planoncloud.com/mobile

Step 5          Select “Forgot Password?”

Step 6          Enter your Username (Student Number)

Step 7          Select “Send email”

Step 8          Instructions on how to reset your password will be emailed to you.

*Please check your junk folder or email Res@Brunel.ac.uk if you do not receive your password reset email.

Step 9         To report a fault - scan the QR code which is located on the REPORT A FAULT notice displayed on the wall or door in your room.

Now you have a Planon app you can use this to submit any maintenance request which will then be sent to your Residence Team as a request.